Help is never far away.

Privacy Policy

General Remarks

This agreement was written in German. To the extent any translated version of this agreement conflicts with the German version, the German version controls.

Insofar as personal data is collected in this service, this is done on a voluntary basis as far as possible and in accordance with current data privacy law and the Telemediengesetz (Tele-media act) of the Federal Republic of Germany.

We shall not forward your data to third parties without your explicit consent.

Measures to Protect Your Data

In order to protect your data and your privacy, the Guzz service can only be used via an encrypted connection, and also our mobile apps communicate with the Guzz server using encryption technology. This also covers any content transmitted during a session (e.g. video, audio, text chat).

While we implement the above security measures in this app, you should be aware that transmission of data via the internet may involve security gaps and cannot be fully protected from access by third parties. It is technically impossible to protect such data completely.

Scope and Use of User Data

For using Guzz, you only have to provide a small amount of mandatory data: a freely-chosen username (an alias that does not have to reflect your real name), your e-mail address and a freely-chosen password.

Other Guzz users can only see your username, your e-mail address is only visible to Guzz. Your password is stored in our database as an encrypted “hash code” and it is never transmitted in plain text over the internet. This is also the reason why we cannot send you your password via e-mail, and we will never do so.

Your e-mail address is used exclusively for authentication, for sending notifications about events (e.g. if another user answers your request) and for sending our newsletter, if you are subscribed to it. If you don't want to receive notifications about events via e-mail, you may disable this in the app options dialog.

Should you wish, you can enter additional data about yourself in your user profile, like your real name. These voluntarily entered data will then be visible to other users as well. You may as well upload a photo to your user profile, if you'd like to show other users what you look like. If you opt to use this feature, it is your responsibility to safeguard the rights of third parties. In particular, you may not upload photos that show other people without their consent to publish them.

Should you use the option to help other users as a “Guzz Guru”, Guzz will automatically collect statistical data that will show up in your user profile, like your typical response time. In order to determine these statistics, Guzz also stores statistical information about requests, like the time-point the request was sent by the requester.

Once you leave a session, you are asked to leave a rating for the user profile of your chat partner, and you may also receive such a rating. Such a feed-back may also include a free-text comment that cannot be deleted by the receiving user. Should you ever receive a feed-back containing offensive or unlawful statements, please send an e-mail to

For the purposes of advertising, market research and designing our service to suit market needs, we may create anonymized usage profiles. You have the right to object to this use of your data.

Screen Sharing

Guzz allows to transmit the content of your screen to other users. We ensure that only your respective conversational partner can see this content and that we only transmit the specific content that you direct to be transmitted.


We use "cookies" to make it more comfortable for you to use our app. Cookies are text files which are stored on your computer, allow analyzing your use of Guzz and ensure that you don't have to log-in again on every page request. Using cookies, data can be stored on your computer if you visit Guzz. You can stop cookies from being saved by changing your browser settings. This may, however, cause restrictions concerning the functionality of our app.

Our privacy policy may be altered from time to time. We will not restrict your rights in respect to this privacy policy without your explicit consent. All changes to our privacy policy will be published on this page. If changes are significant, we will inform you via e-mail.

Google Analytics

This app uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

As IP anonymization is activated in this app, your IP address will be shortened in a member state of the European Union or in another treaty state of the Agreement of the European Economic Area. Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the app, compiling reports on app activity for the app operators and providing other services relating to app activity and internet usage.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this app. You may also prevent the collection of data about your app usage created by the cookie (including your IP address) as well as processing of that data by Google, if you download and install this browser plugin: Download.